Help when you need it
Real people in the UK who know how a scrap yard works. Most questions are answered within one working day.
Include your yard's web address, the ticket number if there is one, and a screenshot if you can.
Questions before you sign up, billing, extra sites or cancelling.
Except bank holidays. Problems with DEFRA reporting are dealt with first.
Common questions
For step-by-step instructions, see the user guide.
I've forgotten my password
On the sign-in page press Forgot password and follow the email. If it doesn't arrive within 5 minutes, check your junk folder.
The camera shows a black screen on my phone
Your browser hasn't been allowed to use the camera. On iPhone: Settings › Safari (or Chrome) › Camera › Allow. On Android: tap the padlock next to the address, then Permissions › Camera › Allow. Reload the page. You can always choose a photo from the library instead.
Sellers aren't getting receipts
Check Settings › Receipts is switched on and the seller has an email address on their record. Each ticket lists the receipts sent and any that failed. Ask the seller to look in their junk folder.
The gate tablet says the check-in link isn't active
The link has been switched off or replaced. Go to Check-ins › Links, switch it back on or open the new link on the tablet.
A load says "Needs attention" on the DEFRA screen
Open the ticket to see DEFRA's reason. It's usually a missing waste code, permit number or carrier registration. Correct it and send again. If it isn't clear, email us with the ticket number.
I can't create a new ticket
Your trial may have ended or the account may be paused. The banner at the top of the app says which. Email us to reactivate.
A member of staff has left
An owner or admin removes them in Settings › Team. Their access stops straight away.